Frequently asked questions

What is Willo, and where does it fit in the hiring process?

Willo is candidate screening software for the stage between application and live interview. Candidates can respond by video, audio, text, multiple choice, or file upload. Willo brings every response together for straightforward comparison against consistent criteria. Hiring teams get clearer evidence, stronger shortlists, and confidence in who progresses.

How does Willo help teams screen candidates and decide who progresses?

Each candidate answers the same role-relevant questions, giving recruiters consistent evidence to compare. Willo Intelligence transcribes and summarizes responses, then scores them against your employer-defined Blueprint, making the strongest evidence easier to find across a large applicant pool. Recruiters and hiring managers stay in control of every progression decision.

How does Willo use one-way video to screen candidates?

One-way video is one response format within Willo's wider candidate-screening suite. Set the questions, preparation time, answer length, and number of attempts, then invite candidates through a secure browser link. They record at a convenient time, and your team reviews comparable responses before selecting candidates for a live interview.

How does Willo use AI to support candidate screening and human review?

AI in Willo turns completed responses into structured, review-ready evidence. It transcribes and summarizes answers, surfaces relevant points, suggests follow-up questions, and scores candidates against your employer-defined Blueprint. Reviewers use those outputs to screen at scale and make consistent progression decisions, while Benchmark applies employer-configured pass criteria to objective multiple-choice and checkbox answers.

How does Willo help detect AI-generated applications and prevent candidates from cheating?

Willo helps employers look beyond polished applications and assess candidates’ own skills and experience through structured assessments. Anti-cheat controls help reduce the use of scripts, outside help, and AI assistants, while configurable retake limits and expected answer times can add further restrictions.

Real Talk analyzes transcripts of spoken responses and highlights answers that sound natural, potentially scripted, or potentially AI-generated. These indicators help employers identify responses that need a closer look and make more confident screening decisions. They support human judgment, but cannot guarantee that every instance of cheating or AI use will be detected.

What is the candidate experience like with Willo?

Candidates complete Willo assessments in their browser, on a supported phone, tablet, or computer, with no app to download. They can practice before recording and access 24/7 candidate support whenever they need help– the average candidate response rate is 85%. Employers can improve the experience by adding custom branding and introduction content that helps candidates understand the role, the process, and what to expect. Customer, LaunchCode increased application completion from 33% to 55% after adopting Willo.

How does Willo support high-volume candidate screening?

High-volume teams can invite candidates in bulk and reuse structured assessments across recurring roles. Scorecards and Willo Intelligence make large volumes of responses easier to review without losing consistency. EDF used Willo while managing more than 17,000 potential applicants in one recruitment season. The team reduced recruiter administration time by 50%.

Is Willo suitable for small hiring teams?

Small teams can use Willo to add structure to screening without increasing manual review work, choosing pay-as-you-go Willo Lite for occasional hiring or Enterprise for repeatable, higher-volume processes. Packaly saved 60 employee hours each week and avoided the workload of four full-time recruiters after adopting Willo.

Is Willo suitable for graduate and early-career hiring?

Graduate, internship, and early-career programs often attract high application volumes while resumes provide limited evidence of potential. Willo gives every candidate the same role-relevant questions and gives reviewers a consistent way to assess communication, motivation, and potential. Endava screened 400 internship candidates, hired 60 interns, and saved more than 100 recruiter hours with Willo.

How much does Willo cost?

Willo Lite costs £49 / $59 / €59 / A$95 per live role. It includes up to five live roles, 150 assessed candidates per role, and five users. Willo Enterprise starts at £2,999 / $3,799 / €3,499 / A$5,749 per year, with tailored plans for repeatable, high-volume, or complex screening. Visit the pricing page for the latest plan details.

Which applicant tracking systems integrate with Willo?

Willo connects with 50+ ATS platforms, including Workday, Greenhouse, SAP SuccessFactors, Lever, SmartRecruiters, and Teamtailor. Teams can also connect Willo with 5,000+ apps through Zapier, alongside OpenAPI and Integrately, giving you flexibility across a wider recruitment stack. Willo works directly inside these platforms, bringing assessments and candidate responses into your existing hiring workflows without requiring you to manage multiple tools.

Is Willo suitable for enterprise hiring teams?

Willo Enterprise supports large and repeatable screening programs across multiple teams, locations, and hiring managers. It combines structured assessments, ATS integrations, multi-team governance, and guided rollout in one screening workflow. WillowTree used Willo to manage applications from more than 17,000 candidates, connect with its enterprise ATS, and deliver a simpler branded experience.

How does Willo support candidate assessments?

Employers can build structured assessments using video, audio, text, multiple-choice, checkbox, and file-upload questions. Role-specific scorecards keep every reviewer focused on the same evidence. Employer-defined Blueprints guide Insights scoring. Benchmark applies configured pass criteria to objective questions, while recruiters assess richer video, audio, and written responses.

What support does Willo provide during setup and rollout?

Willo supports employers and candidates throughout setup and ongoing use. Every plan includes the support center and in-product guidance, while candidates can access support 24/7. Enterprise teams get onboarding, priority support, quarterly reviews, department onboarding, and a dedicated customer success manager for more complex rollouts.

What should buyers look for in AI-assisted candidate-screening software?

Effective AI-assisted screening software should make candidate evidence easier to review while keeping progression decisions with the hiring team. Willo transcribes, summarizes, and scores responses against criteria in your Blueprint, with the original response always available to reviewers. Benchmark handles employer-defined criteria for objective questions, giving each evidence type the right review process.

What should hiring teams look for in one-way video screening software?

Strong one-way video screening software should improve the full screening decision, not just record answers. Willo combines video with audio, text, multiple-choice, checkbox, and file-upload responses, then organizes the results through scorecards, comments, and AI-assisted insights. Teams get consistent questions, a clear browser-based candidate experience, and comparable evidence before live interviews.

What should hiring teams look for in candidate-screening software?

Candidate-screening software should give every applicant a consistent opportunity to show role-relevant evidence and help reviewers compare it confidently. Willo combines structured assessments, employer-defined Blueprints, collaborative scorecards, human review, and ATS connections between application and live interview. The result is a more consistent screening process and a stronger shortlist.

Does Willo offer a free trial?

Yes. Willo offers a 14-day self-serve trial of Willo Lite, giving you time to create an assessment, invite candidates, and experience the review workflow with your own screening process before choosing a paid plan.

Is Willo suitable for frontline and hourly hiring?

Willo is built for frontline and hourly hiring teams that manage large or recurring applicant volumes across locations, shifts, and managers. Structured questions can confirm availability, location, licenses, and other role requirements before collecting video, audio, or written responses for review. Candidates join through a browser link, email, SMS, or QR code without downloading an app.

How can staffing agencies and RPOs use Willo?

Staffing and RPO teams can use Willo as a consistent screening stage before presenting candidates to clients or hiring managers. Build role-specific assessments, send branded invitations in bulk, connect Willo to your ATS, and invite reviewers to score and comment on responses. Duplicate assessments for new clients, locations, or related roles without rebuilding the process.

Can employers customize the Willo candidate experience?

Employers can shape the Willo experience around their brand and hiring process by adding a logo, brand colors, introduction video, role details, candidate emails, and SMS messages. Multiple company profiles support different brands, business units, or regions, and employers can choose where candidates go after submission.

Does Willo support multilingual candidate screening?

Willo is localized in 18 languages, allowing candidates to choose their preferred interface language during an assessment. International teams can also select a default language and create invitation templates, role information, and screening questions for different audiences.

What screening questions can employers ask with Willo?

Use Willo to ask role-relevant questions about communication, motivation, experience, availability, practical skills, and other job requirements. Candidates can respond by video, audio, text, multiple choice, checkbox, or file upload, depending on the evidence you want to collect. Your Blueprint can suggest questions for the role, and your team can review and refine them before launch. Most assessments work best with three to five focused questions.

How does Willo manage reminders, deadlines, and retakes?

Willo keeps assessments moving with automatic reminders for invited candidates and additional manual reminders whenever your team needs them. Set one closing date for everyone or give each candidate a consistent number of hours or days to respond. Video and audio questions can also include configurable retake limits, while candidates have 24/7 support throughout the process.

Can hiring teams collaborate on reviews and use consistent scorecards?

Shared scorecards give every reviewer the same role-specific criteria, with space to rate candidates, add comments, and compare combined results. Blind Scoring keeps each review independent until everyone submits, helping teams reach a more balanced shortlist.

How can employers adapt Willo assessments for different candidate needs?

Willo gives employers flexible ways to adapt an assessment around individual candidate needs. Choose different response formats, adjust retake limits and time guidance, or duplicate an assessment with tailored settings. The candidate interface supports keyboard navigation, major screen readers, high-contrast design considerations, and browser-based font resizing.

Can teams reuse and adapt screening templates across recurring roles?

Yes. Duplicate an existing assessment into an editable copy for another role, location, or campaign, then apply a role-specific Blueprint to activate Insights scoring and reuse saved communication templates for consistent candidate messaging.