She scaled to 1,500 people and wants to BURN the hiring process down

Half of all hires do not work out. Jenny Do Forno, CPO at TouchBistro, explains why the hiring process is measuring the wrong things and what to do instead.

Jenny has spent nearly 25 years building and scaling teams from zero to 1,500 people across startups, scale-ups, and venture-backed companies. She has assessed and supported over 90 companies on how they hire, grow, and operate through her work at OMERS Ventures and the Schulich Venture Academy.

In this conversation, Jenny names the three problems she still sees at every level: interviews that reward polish over substance, a persistent bias against career breaks, and a pedigree obsession that confuses where someone worked with what they can actually do.

You will learn how to redesign references for real insight, why career break bias is one of the most common hidden filters in hiring, what happens when companies hire for logos instead of capability, and why Jenny wants to pull the entire process out and rebuild it from scratch.

GUEST:

Jenny Do Forno, Chief People Officer at TouchBistro https://www.linkedin.com/in/jennydoforno/

HOST

Anita Chauhan, Head of Brand and Thought Leadership at Willo, Founder at InGoodCo. https://www.linkedin.com/in/anitachauhan/

LISTEN & FOLLOW
Youtube: https://youtu.be/qmTSMJHjxhA
Spotify: https://open.spotify.com/show/0dbfz6y0tMq3crViHQD66H
Apple Podcasts: https://podcasts.apple.com/us/podcast/looks-good-on-paper/id1625835562

POWERED BY WILLO https://www.willo.video/looks-good-on-paper

CONNECT WITH US https://www.willo.video

https://www.linkedin.com/company/10170893/

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Looks Good on Paper is a hiring podcast that explores the gap between how confident companies think they are in their hiring process and how confident they should actually be. Host Anita Chauhan talks to talent leaders, recruiters, and workforce strategists about the assumptions, biases, and blind spots that shape how companies find, assess, and keep talent. Season 3 is The Confidence Gap: what do you actually trust in your hiring process?

Hiring processes that rely on 45-minute interviews are measuring presentation skills, not job performance. Companies that restructure their process around deep references, work-based assessments, and targeted capability questions consistently close the gap between interview confidence and on-the-job results. Career break bias remains one of the least discussed but most common hidden filters in hiring, penalizing candidates for caregiving, burnout recovery, and personal development without evidence that breaks predict lower performance.

Show Resources

• Willo: willo.video - The most cost-effective way to screen candidates at scale. Interview candidates anywhere & at any time
• CV Free Toolkit: cvfree.me/join - Break up with the CV and get everything you need to modernize your hiring approach with skills-based assessments
• Anita Chauhan: linkedin.com/in/anitachauhan - Connect with the host